Refund policy

ORDERS
SHIPPING & TRACKING #
  • Shipped orders include a tracking #.    
  • Customers receive an email from Texas Wild™  with updated shipping /tracking as soon as orders are shipped.
  • Please check your inbox (and your junk folder) for emails from sender: sales@texaswildbrand.com 

DAMAGED ITEMS DURING TRANSIT
  Our warehouse team double checks each order for accuracy, and they take great care while packaging boxes for safer shipping.   But we understand that during transit, products can get damaged, delayed, or lost.     Please understand that once carriers receive packages, all transit damages, delays, and lost packages are out of our control.
  • Please check your order as soon as it arrives.
  • Send us an email within 5 days if you have any questions or concerns.
  • Please include any damage details, and a couple photos.  

Customer satisfaction is our top priority, and we will do our best to make things right.  

Non-Returnable Items
• Custom made, custom labeled items, & special orders.
• Any on-sale items, that state any of the following (but are not limited to):  Non-refundable, sold as-is, clearance, returns not accepted, final sale, no return, close-out.
• Any original shipping charges paid on the original invoice are not refundable if items are returned.

Returns |  Refunds
TO START YOUR RETURN / REFUND REQUEST, PLEASE EMAIL US WITHIN 5 DAYS OF RECEIVING ITEMS.
Email: sales@texaswildbrand.com

• Be sure to include your name, order#, reason of return, and a couple photos if they arrived damaged. 
• We will notify you once an item(s) is approved for return and refund.

   Customer is responsible for return shipping costs, and items must be returned in the same original condition as received.
We will notify the customer after we have received the returned item(s), and let you know when the refund is approved, for partial or full refund.  

   Please keep in mind that it may take several business days for the return process, and your bank or credit card company may also take a couple days to process and post the refund.

   PLEASE NOTE:  Any items that are sent back to us first, without requesting a return/refund, may not be accepted at our warehouse, and may returned to sender.

Please email us with any questions - thank you.